Bag delayed? We'll bring it to you.
Airloom collects your delayed bag at Accra International Airport, takes it through Customs and delivers it to your home, hotel or office, so you don't have to come back to the airport.
How it works
From the moment you report your bag to the moment it's at your door.
Report your bag
Fill in the short form with your details, your flight and a description of your bag.
We collect it
When your bag arrives in Accra, we collect it from the airline's ground handler.
Customs clearance
We present your bag to Customs. If they need to examine it, we'll send you a short declaration form by SMS or WhatsApp.
Delivered to you
We call you to arrange a time and deliver your bag sealed, to your home, hotel or office.
Before you start
Have these to hand. They help us match your bag quickly with the airline.
Ready?
- No account or app needed
- Works on any phone
- You'll get a reference number straight away
Customs, handled properly
Every bag arriving in Ghana passes through the Customs Division of the Ghana Revenue Authority. We take your bag through that process on your behalf.
- If Customs selects your bag for examination, we send you a private link to a short passenger declaration.
- Your bag is examined in the presence of a Customs officer, then sealed with a numbered Airloom seal.
- If any duty is due, it is paid to GRA and you receive the official GRA receipt.
- We never open, repack or release a bag outside the Customs process.
Do I need to come to the airport?
No. Once you've reported your bag, we collect it and bring it to you.
What if Customs wants to examine my bag?
We'll message you a link to a short declaration form. Complete it on your phone and we handle the rest with Customs.
Will I have to pay duty?
If Customs assesses duty on any item, we tell you before anything is paid, and you receive the official GRA receipt.
How do I know it's my bag?
We match your bag using your ticket number, your flight and the airline's baggage report, and we check the description you give us.
What happens to my details?
We use your details only to recover and deliver your bag, and handle them in line with Ghana's Data Protection Act, 2012 (Act 843).
For airlines and ground handlers
Airloom delivers mishandled baggage from Accra International Airport to passengers' doors, with Customs clearance included.
- Passengers report bags online, with flight, ticket and PIR details captured at source.
- Every bag tracked from collection to delivery, with Customs status recorded at each step.
- Sealed after examination, with seal numbers and GRA receipts on record.
Bag delayed at Accra?
Report it now and we'll take it from there.